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DIAMOND EDGE℠

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It's Uptime. In order to achieve a Diamond Edge certification, dealers are constantly measured to meet or exceed rigorous benchmarks in service.

SERVICE DEPARTMENT

Herrmann International can get you back on the road. Our highly trained service team has the experience and knowledge to get the job done no matter how big or small. Over the years we have seen it all, and we promise only the highest level of service.

TO SCHEDULE SERVICE CALL: (800) 488-2537

ACCELERATED SERVICE: ON THE ROAD AGAIN.

OUR PROMISE: PRIORITY DIAGNOSIS & COMMUNICATION WITHIN TWO HOURS

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You're in the movement business. And your success is dependent on keeping your trucks rolling. That's why at participating Accelerated Service locations, your vehicle receives priority attention.

Within two hours of your arrival, your truck is guaranteed a full diagnosis, a detailed evaluation of any repairs needed and a comprehensive estimate from the dealer. Plus, for many common repairs, the diagnosis and service can be completed within the two-hour window. All so your trucks, and your business, can keep moving.

HOW IT WORKS:

  • GUARANTEED PRIORITY DIAGNOSTICS:

    Within two hours of arrival at the dealer, specially trained Express Diagnostics technicians evaluate the vehicle and determine the repairs required.*

  • PARTS SUPPORT:

    Parts requirements are included in the Express Diagnostics evaluation. If parts need to be ordered, they are expedited to arrive as quickly as possible.

  • COMMUNICATION:

    Receive the diagnostics results and repair time estimate within the two-hour window. Repair status updates keep you informed of progress.

  • SATISFACTION CONFIRMATION:

    A post-service survey ensures that our Accelerated Service promise was kept and that you are satisfied with your experience.

 

*The following repairs are not eligible for Accelerated Service/Express Diagnostics:
body repairs, regularly scheduled repairs/preventive maintenance, multiple line repair orders.

TO SCHEDULE SERVICE CALL: (800) 488-2537

This means more uptime for your business and better value for your truck repairs and maintenance.

DIAMOND EDGE℠

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DIAMOND EDGE BENEFITS

  • FASTER TURNAROUND

    Accelerated Service Lane

    Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival

  • ALL MAKES PARTS INVENTORY

    Parts Availability

    Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory

     

  • EXPRESS DIAGNOSTICS

    Accelerator Write-Up™

    First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.

  • KNOWLEDGEABLE TECHNICIANS

    Trained Workforce

    Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.